How we collect, use and protect your personal data.
VELTRIX SAS
Adress: 1 Residence parc de la verrerie 33670 CREON
Email : contact@veltrix.com
- Personal details: Surname, first name, email address, telephone number
- Address details: Delivery and billing addresses
- Payment details: Payment information (processed by Stripe)
- Browsing data: Cookies, IP address, browser type
We process your data on the following legal grounds:
- Performance of the sales contract
- Explicit consent (newsletter, marketing)
- Legal obligation (invoicing, compliance)
- Legitimate interest (improvement of services, security)
- Your data is used to:
- Process and deliver your orders
- Send you confirmations and updates
- Manage your customer account
- Send you newsletters (with your consent)
- Provide you with personalised offers
- Improve our services and prevent fraud
- Comply with our legal obligations
We never sell your data. We only share it with:
- Payment providers: Stripe (secure payments)
- Logistics providers: For the delivery of your orders
- Legal authorities: Where required by law
Your data is retained for as long as is necessary for the purpose of the processing:
- Order data: 5 years (legal requirement)
- Account data: Until the account is deleted
- Newsletter data: Until you unsubscribe
- Cookies: Subject to your consent (up to 13 months)
We use advanced security measures to protect your data:
- SSL/TLS encryption for all data transfers
- Optional two-factor authentication
- Secure servers with restricted access
- PCI DSS Level 1 compliance (Stripe)
In accordance with the GDPR, you have the following rights:
- Right of access: View your data
- Right to rectification: Correct your data
- Right to be forgotten: Request deletion
- Right to data portability: Export your data
- Right to object: Object to certain processing activities
- Right to restriction of processing: Restrict processing
To exercise these rights, please contact us at: contact@veltrix.com
We use cookies to enhance your experience. You can manage them via your browser or our consent manager. Please see our cookie policy for more information.
We may amend this policy at any time. Any changes will be published on this page along with the date of the update. Your continued use of the website following any changes constitutes your acceptance of them.
If you have any questions or concerns regarding your data:
Email: contact@veltrix.com
CNIL: You can also lodge a complaint with the CNIL (www.cnil.fr)